1. General
This policy describes data processing on arkan-bs.online and in the ARKAN game project, operated by ARKAN Project Administration, Ukraine. Contact: support@arkan-bs.online. Ukrainian law and other mandatory rules applicable to the processing are taken into account.
ARKAN is in testing. Registration, email confirmation, sign-in and password recovery use a server API. Form entries are transmitted to perform the requested action; an account is activated after email confirmation.
2. Data and purposes
Game accounts use a username, authentication data and recovery email; game operations use characters, progress and login IP records. The web server receives IP addresses and technical request details to serve pages, diagnose errors and protect the service. Support processes email addresses, messages and voluntarily supplied attachments. Do not send passwords or full card details.
Data is supplied by users or received automatically upon connection. It is used to provide requested features, support and security. Where GDPR applies, bases are contract performance or pre-contractual steps and legitimate interests in service operation and security; optional features requiring consent obtain it separately.
3. Retention and deletion
Account records are retained for the lifetime of the account. Accounts and associated game login IP records are deleted on request after ownership verification. Characters can be deleted in-game. Inactive accounts are not automatically deleted.
Website logs of up to 30 days and backups of up to 7 days are planned for configuration before the relevant processing starts; actual settings and their implementation are managed by the administration. Once backups are implemented, erased data may remain in isolated copies until overwritten within 7 days; deletion is reapplied after restoration. Support messages remain until the matter and related disputes are resolved. Specific records may be retained longer only on a lawful basis; the reason and period will be explained on request.
4. Access and recipients
Administration accesses data only as necessary to maintain the project. Infrastructure is supplied by PulseHeberg SAS; the selected VPS location is France. Support uses Google Gmail. Providers may process data necessary for their services and retain their separate records under their own policies. Data may be disclosed to competent authorities where legally required.
Administrators work from Ukraine and may access data held in France from Ukraine. Google may process support messages in other countries. GDPR-covered transfers require the safeguards prescribed by it; information about applicable safeguards is available by email. The top-up page is available by direct link and uses a UTOPAY integration. Creating a payment processes the account identifier, coin quantity, amount, order identifier and status. Card details are entered on the provider’s page, not on ARKAN.
5. Cookies and browser storage
The site remembers the selected language in browser storage until cleared. Advertising or analytics trackers, external sign-in and social embeds are not connected. Before adding technologies, this policy will be updated and any required consent obtained before activation. External links lead to services with their own policies.
6. Your rights and requests
You may request information, access or a copy, correction, deletion and, where provided by law, restriction, objection or data portability. Consent-based processing may be withdrawn without affecting earlier lawful processing. Contact support@arkan-bs.online, preferably from your account email; only necessary information will be requested to verify ownership.
Requests are handled within applicable statutory periods; under GDPR, usually within one month, with a justified extension of up to two further months and notice within the first month. Lawful erasure exceptions will be explained. You may complain to the Ukrainian Parliament Commissioner for Human Rights or another competent authority; under GDPR, including an EU authority where you reside, work or believe an infringement occurred.
7. Security and updates
Appropriate technical and organisational safeguards must be implemented before processing begins; absolute security is not guaranteed. Administration responds to incidents and gives notifications required by law. The website does not make solely automated decisions with legal or similarly significant effects.
The current version is published here; material changes are announced on the site or another available channel. Updated: 11 November 2026. Contact: support@arkan-bs.online.